Hey y'all! Check here for frequently asked questions. If there's something you're still wondering or just want to say hey, shoot us an email at firstname.lastname@example.org.
1. What's the current turnaround time on orders?
Orders take 7-14 days to process. Orders are processed throughout the week and including weekends.
2. My order shipped, but still hasn't arrived.
All orders, including international, ship with tracked shipping. We rely on the USPS to update tracking as orders move from our home to yours. However, things can sometimes get missed, like scanning a barcode. If you've noticed no movement on your order for more than 10 business days, shoot us an email at email@example.com and we'll see what we can do to get you your goodies!
3. What is Sezzle?
Sezzle is a great new payment method that was recently added to the shop! Orders of $35 or more can use Sezzle to make a payment. Sezzle breaks down your payments into 4 interest-free payments that you can make over time! This is perfect for when we have sales and you want to stock up on all the new SAD!
4. Can you add *insert design of choice here* as a digital to your shop?
We love offering digital items for those who enjoy using them for personal use. However, for the most part, if a design is not originally released as a digital item, then it is highly unlikely you'll be able to purchase it in the future as a digital item.
5. You retired my favorite stickers before I had time to stock up!
Twice a year we'll host a retirement sale. During this time we'll retire close to 70% of the designs in the shop. These are often designs that aren't as popular or we want to update. Everything in the shop is hand drawn by me, Amy! And as an artist, my style and artistry develops over time. With that, I want to always offer the best that I can do. If you see that a design you once loved has been retired, shoot us an email at firstname.lastname@example.org and let us know. We can give an update on when the design will return or we can add it to a list of future designs.