Hey y'all! Check here for frequently asked questions. If there's something you're still wondering or just want to say hey, shoot us an email at firstname.lastname@example.org.
1. What's the current turnaround time on orders?
Orders take 7-14 days to process. Orders are processed throughout the week and including weekends.
2. My order shipped, but still hasn't arrived.
All orders, including international, ship with tracked shipping. We rely on the USPS to update tracking as orders move from our home to yours. However, things can sometimes get missed, like scanning a barcode. We ask for patience during holiday seasons as there is an influx in mailed items during this time. We are happy to help you track the shipment of your package.
3. My tracking says my order has arrived, but I didn't get it.
If your tracking shows that your package was delivered, but you did not receive it, then it's possible that it was accidentally picked up by a neighbor or another similar incident took place. Please check with your neighbors and your local post office to see if the package was scanned prematurely or dropped off at a neighbor's house instead. We are unable to replace packages that have been shown as delivered in their tracking. Just like you, we rely on the USPS to carry out their duty to deliver packages that we send through their system. We are not responsible for packages that are lost or stolen during transit.
4. What is Sezzle?
Sezzle is a great new payment method that was recently added to the shop! Orders of $35 or more can use Sezzle to make a payment. Sezzle breaks down your payments into 4 interest-free payments that you can make over time! This is perfect for when we have sales and you want to stock up on all the new SAD!
5. Can you add *insert design of choice here* as a digital to your shop?
We love offering digital items for those who enjoy using them for personal use. However, for the most part, if a design is not originally released as a digital item, then it is highly unlikely you'll be able to purchase it in the future as a digital item.
6. You retired my favorite stickers before I had time to stock up!
Twice a year we'll host a retirement sale. During this time we'll retire close to 70% of the designs in the shop. These are often designs that aren't as popular or we want to update. Everything in the shop is hand drawn by me, Amy! And as an artist, my style and artistry develops over time. With that, I want to always offer the best that I can do. If you see that a design you once loved has been retired, shoot us an email at email@example.com and let us know. We can give an update on when the design will return or we can add it to a list of future designs.